Responsible Gaming

Responsible Gaming – Austar Lotto’s Commitment to Safe & Fair Play

At Austar Lotto, we are committed to providing a safe, secure, and responsible lottery experience. Our goal is to ensure that all players enjoy the excitement of the lottery in a well-regulated environment that promotes healthy and balanced participation.

1. Our Responsible Play Promise

We believe in putting player well-being first. As part of our responsible gaming approach, we:

  • Educate players about safe gaming practices and the potential risks

  • Provide tools for self-regulation, including participation limits

  • Offer guidance and support to individuals seeking help with their gaming behavior

  • Operate in full compliance with Australian gambling regulations and standards

2. Responsible Gaming Guidelines

Follow these best practices to keep lottery participation fun and under control:

  • Play for enjoyment, not as a source of income

  • Set a personal budget before playing and stick to it

  • Avoid chasing losses — each draw is independent

  • Take breaks to ensure balance with daily responsibilities

  • Regularly review your lottery activity to maintain healthy habits

3. Self-Exclusion & Player Protection Tools

If you need a break or want to set boundaries, we offer supportive tools:

Self-Exclusion

Temporarily or permanently remove access to your account for a defined period.

Control Features

  • Set weekly entry limits

  • Track your spending

  • Monitor session time

4. Recognizing Problem Gambling

Common signs of problematic behavior include:

  • Difficulty limiting time or money spent on lottery participation

  • Feelings of anxiety, guilt, or stress related to gambling

  • Borrowing money or selling personal items to fund play

  • Neglecting responsibilities at work, school, or home

  • Hiding gambling activity from family or friends

If you or someone you know is experiencing any of these signs, support is available.

5. Help and Support Services

Confidential assistance is accessible through trusted organizations:

  • Gambling Helpline – Call 1800 858 858 for free, professional support

  • Responsible Gambling Victoria – Visit responsiblegambling.vic.gov.au for resources and information

  • BetStop – National Self-Exclusion Register – A secure, government-backed program that allows individuals to exclude themselves from all licensed Australian wagering platforms

6. Protecting Minors

We are committed to preventing underage access to lottery services:

  • Mandatory age verification checks for all users

  • Recommended use of parental controls for households with minors

  • Strict security measures to ensure only eligible individuals can participate

7. Legal Compliance

Austar Lotto operates in accordance with all relevant Australian laws and responsible gaming frameworks. We work closely with regulatory bodies to uphold high standards in fairness, security, and consumer protection.

8. Contact Us

If you have questions about responsible gaming or need support, please contact our team:

  • Phone: 1300 188 911

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (AEST)